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Rethinking Customer Experience

The onset of the COVID pandemic has kicked the age of customer experience into overdrive. David Kramer, COO at Company.com proposes that delighting customers should be high on every company’s priority list.

This GrowthTV episode is sponsored by company.com, a customer experience platform that enables organizations to evolve beyond siloed data and disparate technologies to deliver a frictionless customer experience. Want to have the experts at Company.com evaluate your customer experience with no obligation? They’re offering a free service to ACG members. Learn more here: ACG.Company.com


The onset of the COVID pandemic has kicked the age of customer experience into overdrive. David Kramer, COO at Company.com, proposes that delighting customers should be high on every company’s priority list. In this episode, he shares advise about how to put that into practice.