Middle-market executives are good at making operational improvements at their companies.
That’s the finding of a new study from the National Center for the Middle Market entitled “The Operations Playbook” released in late September.
“On the whole, middle-market executives rate themselves highly on operational effectiveness, but they place the bar even higher and see a strong need to improve their performance,” according to the report, which polled 250 C-suite executives from midsize firms and 150 executives from larger companies.
What middle-market executives find difficult, the study reports, is sustaining the improvements they make.
“Our experience shows us, and the data confirm, that companies do a much better job of sustaining gains when they approach their operations as systems, with parts or subsystems that can be fine-tuned both individually and in concert,” the report says.